Student Help

The information provided here is designed to help answer common questions, asked by students. If you cannot find your answer here, please contact the proper department related to your question, or use the Web Help Desk to submit your questions.

 

Self-Service

What is the Self-Service Portal?

The Self-Service Portal is a application students use to register for classes, check grades, and get personal information such as; schedule, unofficial transcripts and other important information. SCC provides several links to Self-Service throughout the website, however, it is located in the navigation of this page. 

 

How do I reset my password for Self-Service?

You can reset your password using the "forgot password" link located in the navigation of this page. Also, you may call the Help Desk and have it reset via phone. NOTE: This will reset your password for Self-Service, Student Email, Canvas and computer login on campus computers.

 

Can I view my grades online?

Yes, you must login to Self-Service. Along the top, there is a "Grades" tab. NOTE: Your grades must be posted by your instructor first before you can view them.

 

How can I get my official transcript?

While Self-Service provides an unofficial transcript, you must go through our partner website, National Clearing House, to get your official transcript. The link to National Clearing House is located in the navigation area on this page.

 

 

Google Docs

How do I transfer files to Google Docs?

How do I create/organize files in Google Docs?

SCC has created some PDF documents to instruct you on how to proceed. Use the links in the navigation to view the document.

 

 

Student Email

How do access student email?

SCC provides several links to Student Email throughout the website, however, it is located in the navigation of this page. 

 

How do I reset my password for Student Email?

You can reset your password using the "forgot password" link located in the navigation of this page. Also, you may call the Help Desk and have it reset via phone. NOTE: This will reset your password for Self-Service, Student Email, Canvas and computer login on campus computers.

 

Can I forward my student email to my Facebook account?

 

Can I forward my student email to my personal email account?

Can I get my SCC student email on my smartphone?

SCC has created some PDF documents to instruct you on how to proceed. Use the links in the navigation to view the document.

 

 

Canvas

How do access Canvas?

SCC provides several links to Canvas throughout the website, however, it is located in the navigation of this page. 

 

How do I reset my password for Canvas?

You can reset your password using the "forgot password" link located in the navigation of this page. Also, you may call the Help Desk and have it reset via phone. NOTE: This will reset your password for Self-Service, Student Email, Canvas and computer login on campus computers.

 

After I log in, I don't see any of my classes, what do I do?

It is possible that your instructor has NOT opened your course in Canvas yet. Please try contacting your instructor, or call the HelpDesk for further assistance.

 

 

On-Campus Internet

How do I connect to the Wi-Fi?

SCC offers Wi-Fi to enrolled students. Connect to the "SCC-Students" Wi-Fi access point. Once you have established connection, you will be required to login with your student credentials.

 

Why do I keep losing connection to the Wi-Fi?

SCC has several "hot-spot" areas, however there may be some areas of the campus that does NOT have Wi-Fi. The Wi-Fi is on a timer, if you are idle the connection may time out.

 

 

Microsoft Office 365

I don't have Microsoft Office on my personal computer, how can I do assignments that require Microsoft Office?

SCC provides several options for enrolled students to access Microsoft Office applications:

  • All campus computers have Microsoft Office installed on them. Computers in the Library are open for students to use.
  • Students are allowed to check out laptops in the Library or they may setup a time to use computers in the classroom with their professors.
  • SCC offers a laptop rental program as well. See the Library front desk for more information.
  • Enrolled students can download a copy of the most current version of Microsoft Office to their personal computer through Office 365.

 

What is Microsoft Office 365?

Microsoft 365 is a cloud based program that allows students to use applications such as; Word, Powerpoint and Excel from any computer. Office 365 is very similar to Google Docs. 

 

How can I access Microsoft Office 365 as a student at SCC?

SCC provides several links to Office 365 throughout the website, however, it is located in the navigation of this page. To access Office 365, you must be enrolled at Salem Community College. 

 

If you cannot find your solution or need assistance, please contact the Web Help Desk or stop by the IT department in Tillis Hall room TIL208.